Yes. In most cases, your existing diamonds and gemstones can be incorporated
into your new design. We assess each stone carefully in the consultation.

Preserving the gemstones that hold meaning for you is central to our approach.

Dimitar will assess your original diamonds and discuss how they can be incorporated into your new design. Any limitations or considerations will be explained before work begins.

We can also discuss how your gemstones will be identified and documented throughout the process.

We understand that your jewellery may carry memories that are irreplaceable.

Before any work begins, Dimitar personally examines your jewellery and gemstones, discusses what can be preserved and explains the proposed transformation.

Every piece is approached individually, with care and respect for its history.

In some cases, your original gold may be suitable for reuse. However, this depends on its composition, condition and the requirements of your new design.

Dimitar will assess your jewellery and explain whether reusing the metal is appropriate or whether working with new precious metal would produce a better result.

We will also discuss the available options for any original gold or gemstones not incorporated into your new piece.

Absolutely. Many of our projects involve family heirlooms, inherited diamonds, and sentimental jewellery.

Timeframes vary depending on the project. Most remodel commissions are completed within three to eight weeks after design approval.

Every project is different. The investment depends on the design, the materials, and the complexity of the work.
Most transformations begin at $3,500. We discuss investment openly during your consultation — with no obligation.

Of course. Many people contact us before they've made any decision.
The conversation itself often helps clarify what feels right.

Personal Jewellery Concierge: +61 494 566 645 or visit our Frequently Asked Questions here

Every Dimis Designs piece is thoughtfully crafted, with the time required depending on its design and complexity.

For made-to-order jewellery from our Gratitude Ring Collection, please allow approximately 2–8 weeks for production, plus delivery.

For bespoke and transformation jewellery, an estimated completion timeframe will be discussed during your consultation and outlined in your personalised proposal.

If you have a meaningful date in mind, please contact us. early so we can discuss what may be possible.

We will keep you informed of any significant changes to your estimated timeframe.

We accept major credit and debit cards, along with the secure payment options available at checkout.

For bespoke and transformation jewellery, a 60% deposit is generally required to confirm your commission, with the remaining balance payable upon completion.

Payment details will be outlined in your personalised proposal.

If you have any questions about payment, please contact us.

For bespoke and transformation jewellery, we generally require a 60% deposit to confirm your commission, with the remaining balance payable upon completion.

We do not currently offer Afterpay or formal instalment plans.

If you would like to discuss payment arrangements for a bespoke commission, please contact us.

If you need to change or cancel an order, please contact us as soon as possible, preferably within 24 hours of purchase.

For Gratitude Rings and other made-to-order jewellery, changes may be possible before production begins.

For bespoke and transformation jewellery, cancellation or changes will depend on the stage of design, gemstone sourcing and production, as well as the terms agreed in your personalised proposal.

Your rights under Australian Consumer Law remain unaffected.

For further details, please read our Returns & Refund Policy.

We accept change-of-mind returns for eligible, non-personalised, ready-to-ship jewellery. Please contact us within 7 days of delivery and return the item within 30 days of delivery.

Bespoke, transformation, engraved and made-to-order jewellery is created specifically for you and is generally not eligible for change-of-mind returns or exchanges.

Your rights under Australian Consumer Law remain unaffected.

For full details, please read our Returns & Refund Policy.

We offer one complimentary resize on most eligible rings originally handcrafted by Dimis Designs, within 30 days of delivery.

Resizing depends on the ring's design and the adjustment required. Some engraved, gemstone-set or intricate designs may require additional work.

For voluntary resizing, customers are responsible for shipping costs in both directions. Additional resizing requests may incur a fee.

If your ring was made elsewhere, Dimitar may still be able to assist with resizing following an assessment and quotation.

For enquiries, please contact us.

For further details, see our Returns & Refund Policy.

You can use our Ring Size Guide to find your Australian ring size, including conversions from US and European sizes.

If you're unsure, you can also request a complimentary ring sizing kit to help you measure at home.

For rings originally handcrafted by Dimis Designs, we offer one complimentary resize on most eligible designs within 30 days of delivery, subject to our Returns & Refund Policy.

If you need personal guidance, please contact us before placing your order.

Every piece created by Dimis Designs is made with care and attention to detail.

If your jewellery arrives damaged or you discover a fault, please contact us as soon as reasonably possible, with your order details and photographs where available.

We will carefully assess the concern and arrange an appropriate remedy in accordance with Australian Consumer Law.

For further information, please see our Returns & Refund Policy.

Once your order has been dispatched, you will receive an email with tracking details, allowing you to monitor its progress.

Simply use the provided tracking information on our delivery partner’s website to stay updated on your shipment.

We’ll keep you updated every step of the way, until your piece arrives safely in your hands.

Yes — we’re honoured to deliver our pieces worldwide.

Orders over A$2000 are insured.

Please note that Dimis Designs do not cover any additional taxes or import duties applied by customs at the destination country, both of which are considered the sole responsibility of the delivery recipient.

Please note that in accordance with Australian Export Regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise.” As a business, we are also prohibited by law from identifying an order as a “gift” for export purposes.

We require signature on all orders over $500.

This will vary depending on the recipient's country and the relevant import laws, duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to.

Payment will be required to release your order from customs.

For all Australia Post shipments, your order will be taken to the nearest post office and can be collected with relevant ID.

For all courier deliveries, your order will be taken to the nearest depot. Should this happen, you will receive instructions on how to collect your package.

Delivery is complimentary within Australia. International shipping is available for a flat fee of $35.

At Dimis Designs, we take pride in offering more than exquisite jewellery — we provide an experience built on trust and confidence.

For non-custom pieces, returns are gladly accepted. To be eligible, items must be unworn, in their original condition, and returned with their original packaging.

• Contact us within: 7 days of delivery
• Ship items back within: 30 days of delivery
• Request a cancellation within: 24 hours of purchase
  

Custom or engraved pieces are crafted especially for you and are non-refundable, unless they arrive faulty.

If you’re not completely satisfied with your order, we’re here to help — simply contact us here and our team will ensure you’re cared for.

Yes, we offer a repair service on most Dimis Designs pieces.

Please get in touch with us here — our team is here to help.

Yes, we offer exchanges.

For non-custom pieces, returns and exchanges are gladly accepted. To be eligible, items must be unworn, in their original condition, and returned with their original packaging.

• Contact us within: 7 days of delivery
• Ship items back within: 30 days of delivery
• Request a cancellation within: 24 hours of purchase
  

Custom or engraved pieces are crafted especially for you and cannot be exchanged, unless they arrive faulty.

If you’re not completely satisfied with your order, we’re here to help — simply contact us here, and our team will ensure you’re taken care of.

All online purchases come with a lifetime manufacturer’s warranty from the date of purchase.

Dimis Designs will cover the cost of reasonable repairs, and shipping will be covered if the piece is found to be faulty.

If a piece shows signs of external damage caused by something other than normal wear, a repair fee will apply.

Please note: any repairs or customisations carried out by another jeweller will void the Dimis Designs warranty. We strongly recommend returning your piece to us for all repairs and resizes, as we cannot take responsibility for work performed by external jewellers.

Our jewellery is made only with solid gold and platinum, so it will not tarnish like plated pieces. Because solid gold is blended with small amounts of alloy for strength, it holds its rich colour for life.

With daily wear, you may notice a natural patina — a soft change in surface texture that many consider part of the piece’s beauty and story. If you prefer, this can easily be polished back to a high shine.

Every piece is heirloom quality, crafted to last for generations.

Yes, we offer a complimentary ring resize for all DIMIS DESIGNS rings. 

Please contact us here if you have any questions.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

Yes.

We use only solid 18ct Australian gold (yellow or rose) and platinum — never plated, never hollow.

Each piece is handcrafted from responsibly sourced precious metal, chosen for its beauty, strength, and longevity.

Made to be worn every day, loved for a lifetime, and passed on with meaning.

Yes. All Dimis Designs jewellery is crafted using responsibly sourced precious metals supplied by Australian partners accredited by the Responsible Jewellery Council (RJC). Our gold is primarily refined from recycled materials or sourced from accredited mines and bullion dealers, ensuring ethical practices, environmental care, and full supply-chain transparency.

We don’t use 9K gold because it contains a lower percentage of pure gold (around 37%) and will not hold its colour or strength as beautifully over time.

Instead, we craft only in 18K (75% pure gold). These higher carats are richer in colour, stronger in structure, and designed to last — creating heirloom pieces to be treasured for generations.

Because it is. Our pieces are:

• Jewellery with meaning — engraved with your story
• Heirloom-quality — crafted in solid gold or platinum
• Personalised — made to order, just for you
• Timeless — designed beyond trends
• Slow-crafted — with soul, not speed

You’ll feel it in the weight of the gold. In the way it warms to your skin. In the quiet between each engraved letter.

Yes, of course. You can create your own custom design with us.

Visit our Custom Design page to learn more.

Creating a bespoke ring with Dimis Designs is a personal journey. From the first conversation to the finished piece, you'll work directly with Dimitar, our founder and artisan master jeweller, who brings over 30 years of experience to every commission.

1. Share Your Vision

We begin with a private consultation to understand your story, your ideas and what you would like your ring to represent.

Whether you have a clear design in mind or are starting with an idea, Dimitar will guide you through the possibilities, including gemstones, precious metals, design preferences and budget.

2. Design & Personalised Proposal

Dimitar develops a design direction tailored to you, considering the ring's proportions, gemstone selection, comfort and lasting beauty.

You'll receive a personalised proposal outlining the design, estimated timeframe and investment.

3. Confirm Your Commission

Once you're happy with the proposed design and details, a 60% deposit secures your commission.

Dimitar then begins creating your ring, with careful attention to every detail.

4. Handcrafted by Dimitar

Your ring is personally crafted by Dimitar in his Brisbane jewellery studio.

From the initial design through to the finishing touches, his craftsmanship ensures your ring is thoughtfully made and uniquely yours.

5. Your Finished Ring

Once completed, your ring is carefully inspected and prepared for collection or arranged delivery.

The remaining balance is payable upon completion.

The result is more than a beautiful ring. It's a meaningful piece created to become part of your story.

You can order our ring sizer online to find your perfect fit here.

Yes, our jewellery is designed and made-to-order in our Brisbane studio.

Yes, all Dimis Designs pieces are made to order using ethically sourced and recycled materials.

Personal Jewellery Concierge +61 494 566 645.