Each piece is crafted slowly and intentionally in our Brisbane studio.
Please allow 4–8 weeks for making, plus shipping time.

Need it by a special date? Email us — we’ll do everything we can to make it happen. You’ll be notified of any delays.

Timeframes are estimates and may be affected by material availability, order volume, or shipping destination. If you have any questions about your order’s delivery, please contact us here — our customer support team is here to help.

We accept Mastercard, Visa, American Express (AMEX), Afterpay, and PayPal.

Please note: Afterpay is not available for orders over $2,000.

For jewellery purchased through our website, full payment is required upfront.

For custom-made pieces, we offer an invoicing option:

• A 60% deposit is required to begin crafting your ring.
  
• The remaining 40% is due upon completion.

To learn more, please contact our bespoke team here.

Yes, you can checkout with Afterpay if you are located in Australia and have an active Afterpay account.

Please note: Afterpay is only available for orders under $2,000.

To learn more, please get in touch with our bespoke team here.

You can use our Sizing Guide. We also offer one complimentary resize within one year of delivery.

No worries — we offer one complimentary resize within one year of receiving your ring. Simply email us here with your order number, and we’ll take care of the rest.

We proudly stand by our craftsmanship. If your piece arrives damaged or faulty, we’ll repair or replace it with care. Please email us here within 5 days of delivery, including a photo and your order number, so we can make it right.

Once your order has been dispatched, you will receive an email with tracking details, allowing you to monitor its progress.

Simply use the provided tracking information on our delivery partner’s website to stay updated on your shipment.

We’ll keep you updated every step of the way, until your piece arrives safely in your hands.

Yes — we’re honoured to deliver our pieces worldwide.

Orders over A$2000 are insured.

Please note that Dimis Designs do not cover any additional taxes or import duties applied by customs at the destination country, both of which are considered the sole responsibility of the delivery recipient.

Please note that in accordance with Australian Export Regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise.” As a business, we are also prohibited by law from identifying an order as a “gift” for export purposes.

We require signature on all orders over $500.

This will vary depending on the recipient's country and the relevant import laws, duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to.

Payment will be required to release your order from customs.

For all Australia Post shipments, your order will be taken to the nearest post office and can be collected with relevant ID.

For all courier deliveries, your order will be taken to the nearest depot. Should this happen, you will receive instructions on how to collect your package.

Delivery is complimentary within Australia. International shipping is available for a flat fee of $35.

At Dimis Designs, we take pride in offering more than exquisite jewellery — we provide an experience built on trust and confidence.

For non-custom pieces, returns are gladly accepted. To be eligible, items must be unworn, in their original condition, and returned with their original packaging.

• Contact us within: 7 days of delivery
• Ship items back within: 30 days of delivery
• Request a cancellation within: 24 hours of purchase
  

Custom or engraved pieces are crafted especially for you and are non-refundable, unless they arrive faulty.

If you’re not completely satisfied with your order, we’re here to help — simply contact us here and our team will ensure you’re cared for.

Yes, we offer a repair service on most Dimis Designs pieces.

Please get in touch with us here — our team is here to help.

Yes, we offer exchanges.

For non-custom pieces, returns and exchanges are gladly accepted. To be eligible, items must be unworn, in their original condition, and returned with their original packaging.

• Contact us within: 7 days of delivery
• Ship items back within: 30 days of delivery
• Request a cancellation within: 24 hours of purchase
  

Custom or engraved pieces are crafted especially for you and cannot be exchanged, unless they arrive faulty.

If you’re not completely satisfied with your order, we’re here to help — simply contact us here, and our team will ensure you’re taken care of.

All online purchases come with a lifetime manufacturer’s warranty from the date of purchase.

Dimis Designs will cover the cost of reasonable repairs, and shipping will be covered if the piece is found to be faulty.

If a piece shows signs of external damage caused by something other than normal wear, a repair fee will apply.

Please note: any repairs or customisations carried out by another jeweller will void the Dimis Designs warranty. We strongly recommend returning your piece to us for all repairs and resizes, as we cannot take responsibility for work performed by external jewellers.

Our jewellery is made only with solid gold and platinum, so it will not tarnish like plated pieces. Because solid gold is blended with small amounts of alloy for strength, it holds its rich colour for life.

With daily wear, you may notice a natural patina — a soft change in surface texture that many consider part of the piece’s beauty and story. If you prefer, this can easily be polished back to a high shine.

Every piece is heirloom quality, crafted to last for generations.

Yes, we offer a complimentary ring resize for all Kate & Kole engagement rings.

Please contact us here if you have any questions.

No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

Yes. We use only solid gold and platinum — never plated, never hollow. Each piece is crafted from pure, precious metal, made to hold its value and be passed down for generations.

We don’t use 9ct gold because it contains a lower percentage of pure gold (around 37%) and will not hold its colour or strength as beautifully over time.

Instead, we craft only in 18ct (75% pure gold) and 22ct (91% pure gold). These higher carats are richer in colour, stronger in structure, and designed to last — creating heirloom pieces to be treasured for generations.

Because it is. Our pieces are:

• Jewellery with meaning — engraved with your story
• Heirloom-quality — crafted in solid gold or platinum
• Personalised — made to order, just for you
• Timeless — designed beyond trends
• Slow-crafted — with soul, not speed

You’ll feel it in the weight of the gold. In the way it warms to your skin. In the quiet between each engraved letter.

Yes, of course. You can create your own custom design with us.

Visit our Custom Design page to learn more.

1. Share your vision
   Begin with your story. Tell us about the ring you’ve imagined — the meaning, the details, the moment you’re creating it for.
   
   Whether you come with sketches or just a feeling, we’ll guide you. Key details include your budget, ring size, and desired timeline.
   
   ✨ Book a complimentary, no-pressure appointment to explore your vision here.
   
2. Your tailored quote
   
   Following our conversation, you’ll receive a clear and personalised quote.
   
   If everything feels aligned, a 60% deposit secures the next stage of design.
   
3. Designing together
   
   You’ll receive a detailed drawing of your ring. We’ll refine and perfect it with you until it feels like yours.
   
   Custom pieces begin from AUD $6,600.
   
4. Crafting your ring
   
   With your final design approved, Dimitar will source gemstones and handcraft your piece in our Brisbane studio — blending heritage skill with your unique story.
   
5. The reveal
   We’ll send you beautiful photos and videos of your finished ring. At this stage, the remaining 40% balance is due.
   
6. Delivery
   
   Your ring is carefully packaged and sent with fully insured shipping, ready to be worn and treasured for life.

Click here to learn more.

You can order our ring sizer online to find your perfect fit here.

Yes, our jewellery is designed and made-to-order in our Brisbane studio.

Yes, all Dimis Designs pieces are made to order using ethically sourced and recycled materials.